Staff only
Associate Hub
Sign in with your employee email and password. This area is for Austin's Tech Repair Group staff only — customers can't see anything here.
Your password is 30 days old. Set a new one to continue. This comes up every 30 days.
Two-step sign-in
Open your authenticator app and enter the 6-digit code for Austin's Tech Repair Group.
Account security
Set up your authenticator
Open your authenticator app (Google Authenticator, Microsoft Authenticator, Authy, or your password manager), add a new account, and scan this code.
Can’t scan it? Add the account by hand with this key:
You’re all set — your authenticator is on. From your next sign-in, the portal will ask for a code from the app right after your password.
Austin's Tech Repair Group
Associate Hub
Welcome back, teammate ·
Repair Queue
Needs diagnostics Waiting on parts In progress Quality check Ready
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Documents
Blank documents
The business’s unsigned documents. Tap one to pull it up.
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Attach to repair
Upload a scan, photo, or PDF. It lands here unattached; file it onto a repair with its Attach button below and it shows on that ticket too.
Signed & filed documents
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Job Applications
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Investor Inquiries
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“How Did We Do” Feedback
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Guest
Delete removes the customer account only, and asks you to confirm first. If a customer has tickets or orders linked, the delete is blocked and you will see a message.
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ATR One Members
Everyone with an ATR One membership on file. Green dot: the membership is on (good standing). Red dot: it is off. Tap a member to turn their membership off or on, or to correct their tier. New memberships are still added from a customer’s ticket.
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Inventory
Van + shop stock. Use +/− to adjust counts, Edit to change an item, and the form below to add stock. Parts pulled from stock onto a ticket come off the count automatically — and go back on if the part is removed. To receive a part, tap Scan UPC by the form and scan the code on its box.
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Add / edit stock item
Point the camera at the UPC on the Mobile Sentrix box. If the camera cannot read it, type the code instead.
Purchase Orders (restock orders, not ticket part orders)
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Associates
Everyone who can sign in to this portal. Green dot: active — their sign-in profile is on file. Tap an associate to see their profile.
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Employee Onboarding Employee (W-2)
Onboard new employees (W-2) here. Each employee completes their I-9 and W-4 under Documents on their card below — Social Security and tax ID numbers live only inside those filed documents, never in this list.
Blank onboarding forms and company documents (I-9, W-4, Ohio IT 4, direct deposit, non-compete, non-disclosure, employee handbook) live under Team → Documents.
Current Employees
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Team Documents
Blank onboarding forms and company documents — here any time, no employee needed. View or print a blank copy, or attach one to a hire to complete and file it. Filed copies live under Documents on the employee’s card in Employee Onboarding.
The actual USCIS form (expires 05/31/2027) — the employee completes Section 1; the employer completes Section 2.
The actual IRS form (2026) — federal tax withholding.
The actual Ohio Department of Taxation form (Rev. 01/24) — Ohio tax withholding.
Pay deposited into the employee’s own bank account — the Wright-Patt Credit Union direct deposit form will replace this ATRG form once the business account is open.
ATRG agreement — competing repair work and customer solicitation.
ATRG agreement — customer information, pricing, and internal know-how.
How ATRG works — ending with a signed acknowledgment page.
ATRG agreement — the free employee ATR One membership: what the employee gets, and the rules they sign to. Employees only — no sharing, not transferable, not sellable.
Repair Guides & How-Tos
Search the shop’s how-to database: iFixit guides, internal procedures, and videos. Type a device, repair, or tag (try “iPhone 13 battery”).
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Add a guide
Check-In — Triage
Walk-in and phone check-ins. Find the customer (or add them), pick the device and the reason, run the power test, and the ticket lands straight in the Repair Queue. Confirm the $35 house-call fee with the customer before submitting.
Time Clock
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Your whole shift counts — clock in when you head out the door, clock out when the work is done.
On the clock now
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Time cards
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My birthday
Birthdays are a big deal here — we honor our team’s and our customers’. Add yours:
Team birthdays coming up
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Tools & Links
Parts suppliers, our price sheet, and printer tools — everything a tech needs, one tap away.
Live tracking
Type any tracking number — FedEx, UPS, USPS, DHL — and tap Track. The live status shows right here.
Printers
Receipts and Zebra part labels print through your device’s printer list — Bluetooth, USB, or Wi-Fi printers your phone, tablet, or computer can already see. Pick the printer in the print dialog.
Price Book
Updated Oct 30, 2026: prices are part cost plus labor at $25/hr. Repair price is also the ATR One member price. All-in adds the $35 house-call fee. Lines marked Price on request have no verified part price yet - check the part before quoting.
Open master price list (Google Sheet)
Type a device or repair above to see prices.
Square & ATR One
Ticket checkout is built into every ticket (open one → Payment → Charge / Check out). These are the quick doors:
Financials
The money picture from your own ticket records: what repairs billed, what customers have actually paid, what went out on parts, and what is left. Revenue is billed charges on tickets; parts cost is our cost on part orders.
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Requests
The shop’s ask-for-it queue: swag & merch, tools, and parts the team needs — separate from per-ticket part orders. New requests land at the top; move them to Ordered, Done, or Denied as they’re handled.
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