Legal

Privacy Policy

Last updated: October 15, 2026

Austin's Tech Repair Group ("we," "our," "us") respects your privacy. This policy explains what information we collect and how we use it.

Information we collect

• Contact details you provide when requesting service — name, phone number, email address, and service address.
• Device information — device type, brand, model, and a description of the issue, plus any photos you choose to share.
• Payment information — processed securely through our payment providers (Square, Shopify). We never store full card numbers on our servers.

How we use it

• To schedule, perform, and follow up on repair services.
• To send appointment confirmations, receipts, and warranty information.
• To improve our services. We do not sell your personal information to anyone.

Data retention

Service records are kept for warranty and tax purposes. You may request a copy or deletion of your personal data at any time by contacting us at 937-280-6243.

Third-party services

Our intake forms are processed through our own secure system. We also use Calendly for scheduling, and Square and Shopify for payments — each provider handles data under its own privacy policy.

Contact

Questions about this policy? Call 937-280-6243.

Legal

Terms & Conditions of Service

Last updated October 23, 2026

These Terms & Conditions govern repair services and website use for Austin's Tech Repair Group ("Company," "we," "us," or "our"), a sole proprietorship operating in the State of Ohio. By scheduling an appointment, submitting a repair request, or using this website, you ("Customer," "you") agree to these terms.

1. Who We Are & What We Do

• Mobile service: We come to you. Most repairs are completed at your home or office in the Miami Valley (Xenia, Dayton, and surrounding areas). Some advanced repairs, such as board-level work, may require us to take the device with your permission and return it when the work is complete.
• What we repair: Phones, tablets, computers & laptops, game consoles, smartwatches, and websites.
• What we do not repair: Automotive electronics and instrument clusters, vintage radios and tube equipment, home stereo and sound systems, and major appliances.

2. Estimates & Pricing

• Flat-rate pricing: Common repairs are quoted at one flat rate — parts and labor included. There is no hourly billing.
• Diagnostics: Estimates are free. A full diagnosis of the problem — including disassembly or deep board-level work when required — is included in the $35.00 house-call fee, charged separately from the repair price.
• Online estimator: Prices shown by the online estimator are starting prices for the most common models. Your final flat price is confirmed for your exact model before you book, and the price we confirm is the price you pay.
• Custom repairs: One-of-a-kind or unusual repairs are quoted individually as one flat price — and are always approved by you before work begins.
• Hidden damage: If disassembly reveals additional damage or failed components beyond the original estimate, we stop, notify you, and get your approval before doing any extra work.

3. House-Call Fee

• A $35.00 house-call fee applies to every mobile visit. It covers travel to your location and a full diagnosis of the problem, and it is due at scheduling.
• ATR One members: Members pay no house-call fee for devices covered under their subscription.
• The house-call fee is non-refundable in all cases and is charged separately from the repair price. It is never credited toward a repair.

4. Parts & Payment

• Parts you supply: You’re welcome to supply everyday parts you can buy at retail — hard drives, memory, accessories. Our 1-year warranty covers only parts we supply; customer-supplied parts are installed as-is, with no warranty on the part.
• Parts are paid upfront: Because parts are ordered for your specific job, the parts cost is due before we order. We order parts through our suppliers and they are delivered to us; we bring them to your install visit. If you cancel after parts are ordered, we keep the part and refund what you paid for the part.
• Replaced parts: Parts we remove during a repair are taken with us and disposed of properly to protect the environment. Some original manufacturer parts must be returned to the manufacturer.
• Parts you supply: If you supply your own part, we will install it as-is; our 1-Year Limited Warranty does not cover customer-supplied parts.
• Contact about your repair: You agree we may call and text you at the number you provide about your repair — scheduling, status updates, and completion.
• Balance due: The remaining balance (labor) is due upon completion of the repair, before the device is released back to you.
• Accepted payments: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Samsung Pay, Cash App Pay, PayPal, Venmo, and cash.
• Card processing fee: If you pay by credit or debit card, a processing fee is added to your total. Card payments are processed through Square, and the fee is exactly what Square charges for the transaction — passed through at Square’s actual rate, never more than Square charges.

5. Cancellations

• You may cancel or reschedule before your appointment at no charge beyond the house-call fee, which is non-refundable once the appointment is booked.
• If we arrive and you decline the confirmed repair, only the house-call fee is owed.

6. Your Data

• Data loss or corruption can occur during diagnostics or repair. You are responsible for backing up your device before service. We are not liable for lost data, files, photos, or settings. See the Repair Authorization for full details.

7. Warranty

• Standard repairs are covered by our 1-Year Limited Warranty on the parts installed and the labor performed. Full terms and the claim process are in the Warranty Policy on this site.

8. Limitation of Liability

• To the fullest extent permitted by Ohio law, our total liability for any claim connected to a service is limited to the amount you paid for that service. We are not liable for incidental, indirect, or consequential damages, including loss of data, loss of use, or loss of business.

9. Website Use

• You must be 18 or using this site with a parent or guardian. Use the site only for lawful purposes; no scraping, data mining, malware, or attempts to gain unauthorized access.
• Site content (text, graphics, logos, and code) belongs to Austin's Tech Repair Group and may not be reproduced or commercially used without written permission.
• The website is provided "as is" without warranties of any kind. We are not responsible for third-party websites linked from this site.

10. Changes, Governing Law & Contact

• We may update these terms; the version posted on this site when you book governs your service.
• These terms are governed by the laws of the State of Ohio. Disputes will be addressed first through good-faith negotiation, then in a court of competent jurisdiction in Greene County, Ohio.
• Questions: Austin's Tech Repair Group — Austin Tyler Caudill, Owner — Spring Valley, Ohio — (937) 280-6243 — austin.caudill@austinstechrepairgroup.com

Legal

1-Year Limited Warranty & Claims

Last updated October 20, 2026

Austin's Tech Repair Group stands behind its work. Every standard repair includes a 1-Year Limited Warranty on the parts we install and the labor we perform, under the terms below.

1. What This Warranty Covers

• Replacement parts we installed (screens, batteries, charging ports, and other components) that fail due to a defect in the part itself.
• The labor and workmanship of the specific repair on your invoice.

2. Warranty Period

• Coverage runs for one year (365 days) from the date the repair was completed.
• The warranty applies to the original customer and the device listed on the repair invoice. Please keep your invoice or receipt — it is your proof of coverage.

3. What This Warranty Does Not Cover

• New physical damage: Drops, impacts, cracks, pressure damage, or bent frames after the repair.
• Parts supplied by the customer — this warranty covers only parts we supply.
• Liquid damage: Exposure to water, moisture, or steam after the repair.
• Tampering: Devices opened, modified, or repaired by anyone other than Austin's Tech Repair Group after our service.
• Software problems: Viruses, malware, operating-system corruption, or issues caused by rooting, jailbreaking, or other modifications.
• Unrelated failures: Problems in parts or systems that were not part of the original repair, including pre-existing conditions.
• Normal wear: Gradual battery capacity fade over time and minor cosmetic wear that does not affect function.

4. How to File a Warranty Claim

• Step 1 — Contact us: Call or text (937) 280-6243 or email austin.caudill@austinstechrepairgroup.com and describe the problem.
• Step 2 — Show your invoice: Present your original repair invoice or receipt so we can verify coverage.
• Step 3 — Inspection: We inspect and test the device to confirm the failure is a covered defect in the part or our workmanship.
• Step 4 — Remedy: If the claim is covered, we will repair or replace the defective part at no charge for parts or labor. If the part cannot be repaired or replaced, we will refund the price of that part.
• Warranty inspections are diagnostic visits; no house-call fee applies to a covered warranty claim.

5. Limits

• This warranty is limited to the repair, replacement, or refund described above. We are not liable for incidental or consequential damages, including loss of data or loss of use of the device during evaluation or repair.
• Some states do not allow limits on implied warranties or consequential damages, so parts of this section may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state.

Austin's Tech Repair Group
Austin Tyler Caudill, Owner
Spring Valley, Ohio — (937) 280-6243

Legal

Repair Authorization & Service Agreement

Austin's Tech Repair Group — State of Ohio, USA — Last updated October 23, 2026

PLEASE READ THIS DOCUMENT CAREFULLY. By scheduling an appointment, submitting a repair request, or handing us your device, you ("Customer," "you") authorize the services below and agree to these terms with Austin's Tech Repair Group ("Company," "we," "us," "our"), a sole proprietorship operating in the State of Ohio.

1. Authorization to Perform Services

By requesting service, you authorize Austin's Tech Repair Group to:

• Receive, handle, open, disassemble, diagnose, test, and repair your device;
• Order and install the replacement parts you approve;
• Run software diagnostics and updates, and access device functions — using any passcode you provide — only as needed to complete and verify the repair;
• Take the device to our bench for advanced work (such as board-level repair) when on-site repair is not possible, and return it when finished.

You confirm that you own the device or have the owner's permission to authorize service on it. We service consumer and business electronics only; we do not service medical devices or equipment.

2. Fees, Parts & Payment

• House-call fee: A $35.00 house-call fee applies to every mobile visit, covering travel and a full diagnosis. It is non-refundable in all cases, is due at scheduling, is charged separately from the repair price, and is never credited toward a repair. ATR One members pay no house-call fee for devices covered under their subscription.
• Diagnostics: Estimates are free. A full diagnosis — including disassembly or deep board-level diagnostics when required — is included in the house-call fee.
• Flat-rate repairs: Common repairs (screens, batteries, charging ports, back glass) are quoted at one flat rate — parts and labor included. No hourly billing.
• Custom repairs: Repairs outside the standard list are quoted individually as one flat price and begin only with your approval.
• Parts: Parts for your job are ordered by us through our suppliers and delivered to us. Because parts are ordered for your specific job, the parts cost is paid upfront before we order. If you cancel after parts are ordered, we keep the part and refund what you paid for the part.
• Replaced parts: Parts we remove during a repair are taken with us and disposed of properly to protect the environment. Some original manufacturer parts must be returned to the manufacturer.
• Parts you supply: If you supply your own part, we will install it as-is; our 1-Year Limited Warranty does not cover customer-supplied parts.
• Contact about your repair: You agree we may call and text you at the number you provide about your repair — scheduling, status updates, and completion.
• Estimate approval: We confirm your price before beginning work. If hidden damage, corrosion, or additional failures are found during disassembly, we notify you and obtain your approval before proceeding with any extra work.
• Payment due: The balance is due upon completion, before the device is released. We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Samsung Pay, Cash App Pay, PayPal, Venmo, and cash.
• Card processing fee: If you pay by credit or debit card, a processing fee is added to your total. Card payments are processed through Square, and the fee is exactly what Square charges for the transaction — passed through at Square’s actual rate, never more than Square charges.

3. Repair Risks You Accept

• Data: Diagnostics and repair can result in data loss or corruption. Back up your device before service. We are not responsible for lost data, files, photos, accounts, or settings.
• Pre-existing damage: Devices with prior liquid exposure, corrosion, structural damage, or earlier repair attempts are fragile and can fail during normal handling. We are not responsible for a device that stops working because of a pre-existing condition.
• Already-cracked parts: Removing a cracked screen or back glass can cause it to break further. If a damaged part cannot survive disassembly, replacing it becomes part of the repair and is quoted to you before we proceed.
• Cosmetics: Minor marks from opening a device are a normal risk of repair work.
• Manufacturer warranties & seals: Third-party repair can affect a manufacturer's warranty; unless the manufacturer explicitly states that opening the device does not void the warranty, our work may void it. A device's water-resistance rating cannot be guaranteed after any repair.

4. Liability Waiver

Except in cases of gross negligence or willful misconduct, you release Austin's Tech Repair Group, its owner, and its representatives from liability for claims or damages arising from the repair services, and you agree that our total liability is limited to the amount you paid for the service. We are not liable for incidental, indirect, or consequential damages, including loss of data, loss of use, or loss of business.

5. Warranty

• Standard repairs include a one (1) year limited warranty on the parts installed and labor performed, under our Warranty Policy.
• The warranty is void for the affected repair if the device later suffers physical damage, liquid exposure, or is opened or repaired by another party.
• Warranty service requires your original repair invoice or receipt.

6. Unclaimed Devices

We will notify you when your repair is complete. Equipment left unclaimed for more than sixty (60) days after that notice will be considered abandoned and may be disposed of, recycled, or sold to recover costs, as permitted by Ohio law.

7. Governing Law & Entire Agreement

This Agreement is governed by the laws of the State of Ohio. Disputes will first be addressed through good-faith negotiation; if unresolved, they will be submitted to a court of competent jurisdiction in Greene County, Ohio. This document is the entire agreement between you and Austin's Tech Repair Group for repair services. If any provision is found unenforceable, the rest remain in effect.

Austin's Tech Repair Group
Austin Tyler Caudill, Owner
State of Ohio, USA — (937) 280-6243