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Mobile Service — Dayton & Miami Valley
Thanksgiving
It happens. We come to you and fix it at your door. Closed Thanksgiving Day — book before or after and we will be there.
Professional mobile repairs for phones, computers, tablets, and game consoles — done at your home or office, backed by a 1-year warranty.
*Within 25 miles — $15.99 dispatch for guests, $35.99 for business. Over 25 miles is an extra $1 per mile.
We will set your electronics up, turn them on, and teach you how to work your computer, tablet, or phone — right at your home, at your pace, for as long as you need. One-on-one help is only $25 an hour, booked by the hour.
We can come out same-day to diagnose your device, then order parts and return for the repair.
Tell us what is wrong and get a straight answer on price before any work starts. No charge to find out what your repair will cost.
One year on ATRG-supplied parts and labor. Every technology, big or small — we tackle them all, since 2010.
Austin’s Tech Repair Group
How it works
Pick your device, tell us what's wrong, and get an instant estimate. If the problem can be confirmed from your description and photos, we give you your estimated repair price up front, order the part ourselves, and fix it in one visit when it lands. If it can't be confirmed remotely, the first visit is a diagnostic visit — we find out what's actually wrong before anyone orders a part.
See Transparent Pricing
Our promise
Every repair leaves with a 1-year warranty on parts and labor.
Meet Austin
Why mobile
Mail-in repair means days without your phone. Shop drop-off means two trips across town. We bring the bench and the expertise to your driveway. Once your part is in hand, most repairs are finished in a single visit.
Services We Offer
From cracked screens to hard-to-find problems — handled at your location.
One honest note: we’re not an internet service provider. But we can recommend a provider and plan, help you get set up, and make everything on your side of the connection work.
From the bench
Our own repairs, photographed while the work happens.
Guest reviews
"My iPhone screen repair was great — quick, fast, and easy."
"My iPad looks awesome and works great — perfect."
"Austin was extremely professional from start to finish. He took the time to properly repair my Xbox One X while explaining everything along the way."
"Excellent service. Took care of all my printer needs — repaired the old one and set up the new. Very friendly and informed on IT issues."
"Austin hooked up my Bluetooth stereo, TV, printer, iPad — got all of my technology back on the network."
"Austin provides great services at his phone repair place!"
Had a great experience? Leave us a review — it helps local folks find us.
Start your repair request online in under a minute, or call us and we can come out today to diagnose it.
Feedback
Thanks for telling us how we did — feedback like yours helps local folks find us.
Happy with your repair? A quick Google review helps even more:
Review us on GoogleServices We Offer
We come to you. Phones, tablets, computers, and everything else you live on — repaired at your door, with a written estimate first and a 1-year warranty on parts and labor.
You never haul a dead device across town. We come to your home and do the repair and the setup there, on your schedule, with a written estimate first and a 1-year warranty on parts and labor.
Phones, tablets, computers, and Wi-Fi set up and working at your home: routers, switches, and Wi-Fi access points hooked up and configured — verified working end to end.
Phones, tablets, computers, and everything else you live on, repaired with a written estimate first and a 1-year warranty on parts and labor — so a broken device never leaves you cut off.
The same local technicians, at your door, testing the screen, touch, charging, camera, and speakers before we leave — and the repair carries a 1-year warranty on parts we supply and on our labor.
For every guest
Every guest starts on ATR One Free automatically — nothing to join and nothing to pay. You earn 1 point for every $1 on every completed repair or service — 100 points is $5 toward repairs, accessories, and vouchers.
Paid members pay no visit fee or diagnostics on covered devices, earn points faster, and save more on repairs and accessories.
ATR One Individual — $9.99/mo. 20% off repairs and 25% off accessories on covered devices, and no visit fee on covered devices. Covers 1 device. Earns 5 points for every $1 spent.
ATR One Family — $19.99/mo. 20% off repairs and 25% off accessories on covered devices, and no visit fee on covered devices. Covers 5 devices. Earns 5 points for every $1 spent.
See ATR One Talk to Us
Cracked screens, battery swaps, charging ports, cameras, and water damage recovery.
Display replacement, charging port repair, touch issues, and battery service.
SSD upgrades, RAM installs, virus cleanup, display repair, and data rescue.
HDMI port repair, cooling fans, storage upgrades, and overheating fixes.
Screen and battery service for smartwatches of all kinds.
A professional website, built and handled for you — design, setup, and launch, without the agency price tag.
Routers, switches, and Wi-Fi access points hooked up and configured — verified working end to end at your home.
We teach you at your home — hands-on lessons on your own phone, tablet, or computer, at your pace.
Why we should fix it
Most of what we fix is glued together, with thin cables and a battery that has to be handled right. A rushed home repair can tear a cable, damage a connector, or leave a device that looks fixed but is not. We test the screen, touch, charging, camera, and speakers before we leave, and the repair carries a 1-year warranty on parts we supply and on our labor.
Pricing
Dispatch fee is $15.99. That is just to get us to your house, and it is non-refundable.
Diagnostics $35.99
One-on-one is $25 an hour, plus a $15.99 visit fee.
Common repairs starting at $37.99 for phones, $52.99 for tablets, $50.99 for computers, $58.99 for game consoles, $66.99 for smartwatches.
Custom repairs are $50 an hour, plus parts.
Within 25 miles, the dispatch fee is the price listed above. Over 25 miles, add $1 per mile.
* See note 3 in the footer below.
Start a ServiceService Request
Pick your device, make and model, see your exact price — then send it straight to us.
You’re in good hands — we come to you, and every repair is backed by our 1-year warranty.
The devices we service
Step 2 of 4
What service does it need?
How will we meet?
Moving to a new device? We sit with you and help you move your photos, contacts, and apps over during the visit.
How much time?
If your session runs longer, the extra time is settled at the visit at $25 an hour.
Is this device covered by ATR One?
ATR One is our membership. ATR One Plus (paid) members pay no visit fee on covered devices — ATR One Free is pay per visit.
Business services are for businesses — show us your EIN to schedule. We only use it to confirm this is a business booking.
Step 3 of 4
Your one-on-one
$25
Estimated price range
$50 – $150
Final pricing is confirmed once we've inspected the device. Estimates are always free. A non-refundable visit fee secures your mobile appointment — $15 when your repair is already known, or $35 if your device needs diagnostics first. It covers the trip to you, plus the diagnosis when one is needed, and it’s due when you book. ATR One Plus (paid) members pay no visit fee for devices covered under their plan.
Estimate only: the prices shown here are estimates — not the final repair price. Your exact price is confirmed after diagnostics, and the final price may be smaller or larger than the estimate shown.
Step 4 of 4
Thanks! Your service request is in. We’ll reach out shortly to confirm your appointment.
Book a 30-minute phone call for your estimate — a great option if you prefer to talk it through. Repair appointments are booked through the repair request form and set in a 2-hour arrival window.
Book a 30-Minute Phone Call for Your EstimateStraight answers
Sometimes a repair costs so much of what a device is worth that replacing it is the smarter money — and we would rather tell you that up front than sell you a repair that does not make sense. Pick your device and repair below, tell us what a replacement would cost you, and see the same math we use.
Estimate only. Your exact price is confirmed once we have checked your device.
Check what the same device sells for used — Swappa is the price reference we use ourselves — or use the price of the replacement you would actually buy. It is your money, so it is your number: we do not guess it for you, and the box starts empty.
Buying a replacement instead? We can set the new device up at your home, move you onto it, and teach you on it — one-on-one help is $25 an hour.
Book a one-on-one setupIf your estimated repair price is 40% or less of what a replacement would cost you, fixing it is usually worth it. Over 40% and up to 65% is borderline — the device’s age and shape decide it, and we will tell you straight after diagnostics. Over 65%, our honest advice is to put the money toward a replacement.
ATR One members get a discount on repairs, which can change this math — the percentages here use our standard prices.
Already know you want the repair? Schedule a repair, or check the Services flow for starting prices on their own.
Free help, in plain words
Short, honest walk-throughs for the problems people ask us about most — written the way we would explain them at your kitchen table. Tap a guide to open it. And if a guide does not fix it, every one of them ends with the same offer: we will come do it with you.
Phone and computer scams all follow the same scripts. Learn the shapes once and they lose their power — including the scary pop-up that swears your device is infected.
When in doubt, stop. Hang up, close the tab, and talk it over with someone you trust — a family member, your bank on its real number, or us — before you send anyone anything.
Still stuck? We will come do it with you for $25 an hour.
Book a one-on-oneThat “storage almost full” warning makes a phone slow, blocks updates, and can stop new photos from saving. Here is how to see what is taking the room and clear it out safely.
Still stuck? We will come do it with you for $25 an hour.
Book a one-on-oneOne slow room is usually a signal problem, not an internet problem. Work through these in order before you spend a dime on new gear.
Still stuck? We will come do it with you for $25 an hour.
Book a one-on-oneMost “broken” printers are just disconnected, or stuck behind one bad job. This list fixes the large majority of them — in the order we check them.
Still stuck? We will come do it with you for $25 an hour.
Book a one-on-oneYou do not need to hand your phone — and every password on it — to a stranger to move to a new one. The phone makers built the mover right into the setup. You make the move; this guide walks you through it, and your accounts stay in your hands the whole time.
Rather have company while you do it? That is exactly what our one-on-ones are: we sit with you at your home while you make the move on your own phones — nobody takes your accounts or your passwords.
Still stuck? We will come do it with you for $25 an hour.
Book a one-on-oneIf the only copy of your photos lives on your phone, one lost, stolen, or broken phone takes them with it. A backup is simply a second copy somewhere else — here is how to set one up and prove it is working.
Still stuck? We will come do it with you for $25 an hour.
Book a one-on-oneAbout us
Meet Austin
I'm Austin Caudill. I started fixing phones back in 2010, at a desk in my bedroom, for classmates at school — and Austin's Tech Repair Group grew out of that desk. It's still just me. When you call, I answer. When you get a quote, I wrote it. And when someone knocks on your door to fix your device, it's me standing there, not a stranger.
A repair runs on trust, so here is how I work: you get a written estimate before anything starts, you sign off before I open your device, and every repair I do is backed by a 1-year warranty. If I wouldn't put my name on it, I don't hand it back.
Our values
Austin's Tech Repair Group has run on the same values since the first phone was fixed in 2010. They decide how we quote, how we repair, and how we treat the people — and the community — who trust us with their devices.
Trust
People hand us the devices their lives run on — family photos, work files, the phone a family business takes its calls on. That trust has been earned one repair at a time since 2010, back when the bench was a desk in a bedroom and the guests were classmates.
Every job runs on paper the guest can keep: a written estimate first, a signed repair authorization before work begins, and a receipt with the guest's own signature when the job is done. Repairs are backed by a 1-year warranty on parts and labor, and the whole file stays with the guest's record, ready to pull up any time.
Transparency
A repair price should be explainable in one breath. Estimates come as itemized numbers before any work starts — parts, labor, and the visit fee in the open — so the price agreed at the door is the price on the receipt.
When a part needs ordering, the guest receives the order number and the tracking link, and both are filed with their repair. The quote is built from the same supplier figures we see ourselves: one set of numbers, shared with the person paying the bill.
Environment
Every device repaired is a device kept in service — and one fewer device in a landfill, one fewer new device manufactured to replace it. Fixing what already exists is the most practical environmental choice there is, and it is the whole point of a repair shop.
Parts removed during a repair come back with us and are recycled through proper channels, so batteries and circuit boards stay out of the household trash. Some original parts return to their manufacturer under core and return programs. Either way, every take-off part is accounted for and handled responsibly.
Education
This business started with Austin teaching himself iPhone repair — by 2010 he was fixing phones for fellow students, learning the trade the hands-on way, one opened device at a time. In 2013 he went to Diamond Oaks here in Ohio to perfect it, and that is where he learned to solder.
That is why we champion students learning to code and to repair. The next technician, programmer, or shop owner is sitting in a classroom today, and a skill picked up young can turn into a livelihood. A skill picked up young can turn into a livelihood — that is exactly what happened here.
Right to repair
Buying a device means owning it — the whole thing, inside and out. The freedom to open it, repair it, and choose who does the work is part of what ownership means, and independent repair shops keep that freedom real for everyday owners.
We support the right to repair: parts, manuals, and diagnostic information available to owners and independent shops alike. When people can fix what they own, devices last longer, local skills run deeper, and money stays in the owner's pocket. Your device — your choice of who fixes it.
Small business
Austin's Tech Repair Group is a small business in the truest sense: owner-run, with the same person answering the phone, giving the estimate, and doing the repair. We know exactly what a dead shop computer, a silent register, or a down network costs, because a business this size feels every hour of it.
So we keep local businesses running: commercial IT support, network installs, and websites built for the shops, crews, and offices around us. Doing business locally keeps the money, the skills, and the trust circulating right here in Spring Valley and across the Miami Valley.
That flag hung over the first parts wall. It still stands for how this business runs: proudly American owned and operated in the United States. No outsourcing.
We support the American dream for all.
ATR Shop
Quality accessories at fair prices — screen protectors, cases, chargers and cables, delivered to you during your repair visit. Add items to your bag, then check out — we'll bring everything when we fix your device.
Swipe or drag through a few favorites — tap a card for the bigger view.
No shipping fees — we hand-deliver your accessories during your repair appointment.
Straight with you: we’re not a reseller or an authorized reseller of any device or product — we just offer these as accessories. Changed your mind? You have 14 days to return them. Every accessory carries its manufacturer’s warranty, and we add 90 days on top of it.
We also sell pre-owned and refurbished devices — phones, tablets, laptops, and consoles, tested and backed by our 1-year warranty. Ask us what's in stock.
We source quality parts and accessories from trusted suppliers — so you get reliable gear at fair prices.
Looking for something specific? Contact us and we'll find it for you.
Log in to track repairs, earn reward points, and manage your profile.
Show this code to your technician to pull up your ATR One membership. Tap the code to make it bigger.
Create a password to track this repair and keep your ATR One membership in your account.
ATRG for Business
We come to your business. Built for shops, offices, and crews — the tech a small business runs on, repaired and set up on site, with a written estimate first and a 1-year warranty on parts and labor.
Repairs that keep you open — so a broken device never becomes a closed sign.
Your team never hauls a dead register or a cracked laptop across town. We do the repair and the setup right at your business, on your schedule.
Point-of-sale systems, set up and working: we set up Square, cash drawers, receipt printers, and the computers they run on. One honest note — we are not a payment processing company. We help you set it up, and we do not process payments.
Phones, tablets, computers, and printers repaired with a written estimate first and a 1-year warranty on parts and labor — so a broken device never becomes a closed sign.
On site at your business, keeping you open — so a broken device never becomes a closed sign.
For every business
The tech a small business runs on — staff phones and tablets, office computers, printers, Wi-Fi and networks, and the register by the door — repaired and set up on site, without an IT department on payroll.
For larger offices and device fleets, it is the same on-site service, scaled to the whole building: full IT management, including server setup, scheduled maintenance, and priority dispatch — one local number to call instead of a call center and a ticket queue.
ATR One Business — $49.99/mo. 45% off repairs and 55% off accessories on covered devices, wholesale parts pricing, and no visit fee on covered devices.
ATR One Business Pro — $99.99/mo. 50% off repairs and 65% off accessories on covered devices, with full IT management for the business.
See ATR One Talk to Us
Staff phones repaired on site — screens, batteries, charging ports, and cameras, with a written estimate first.
Staff tablets repaired on site — displays, charging ports, touch issues, and batteries.
Office computers repaired and set up on site — SSDs, RAM, displays, and cleanup.
Consoles for your break room or business — HDMI, fans, storage, and overheating fixes.
Staff smartwatches — screen and battery service on site.
A professional website for your business, built and handled for you — design, setup, and launch, without the agency price tag.
We come to your business and set up your tech — your point of sale, Square, cash drawers, and your systems — so you can take payments and run the day. We help with the setup; we do not process payments.
We teach your team at your business — hands-on lessons on your own devices, at your pace.
Why we should fix it
A broken device should never become a closed sign. We repair on site so your staff keeps working, test everything before we leave, and every repair carries a 1-year warranty on parts we supply and on our labor.
Business pricing
Dispatch fee is $35.99.
Diagnostics $65.99
One-on-one is $49.99 an hour, plus a $35.99 visit fee.
Common repairs starting at $69.99.
Custom repairs are $100 an hour, plus parts.
Within 25 miles, the dispatch fee is the price listed above. Over 25 miles, add $1 per mile.
ATRG Business Plus and Business Pro members pay no visit fee on covered devices.
To schedule, show us your EIN.
* See note 3 in the footer below.
Start a ServiceATR One Membership
ATR One is our membership for people who want their tech handled — priority service, real discounts, and free remote support whenever you need it.2
Every guest starts on ATR One Free: earn 1 point for every $1 of a completed repair — 100 points = $5 toward repairs, accessories, and vouchers. ATR One Plus plans earn faster — 5 points per $1 on Individual and Family — and add every perk below, including wholesale pricing on parts.
ATR One Free costs nothing. You earn points on every completed repair or service, and you pay the visit fee when we come out.
ATR One Plus is the paid membership. Members pay no visit fee on covered devices, earn points faster, and save more on repairs and accessories.
Every guest is on ATR One Free automatically — nothing to join and nothing to pay. Upgrade to ATR One Plus in under a minute with our secure checkout whenever you’re ready.
Your ATR One member QR code lives in your My Account — nothing to carry and nothing to wait on. It is there the moment your membership is active.
At your visit, tap the member QR code in My Account to make it big and hold it up, or mention you're a member on the phone. Discounts apply automatically. Your technician can help you pull it up when we arrive.
Stuck on something? ATR One Plus members get free remote help — troubleshooting, setup, and tech questions answered without a service call.
Most lovedEvery time we repair your device, ATR One Plus members get a screen protector installed free — cut to fit your exact device on the spot.
Every repair, every time: 20% off on Individual and Family.
Cases, chargers, cables, and more: 25% off on Individual and Family.
Paid members get parts at cost — wholesale pricing on the parts your repair needs.
Jump to the front of the line. ATR One Plus members get scheduled first, every time.
When schedule allows, ATR One Plus members get priority same-day diagnostics. We come to you, fast. Repairs follow once parts arrive.
ATR One Plus members pay no visit fee on covered devices — the visit and the full diagnosis are included with the paid membership.
| Individual | Family | |
|---|---|---|
| Individual | Family | |
| Price | $9.99/mo | $19.99/mo |
| Covered devices | 1 device | Up to 5 devices |
| Reward points on completed repairs or services | 5 points per $1 | 5 points per $1 |
| Repair discounts | 20% off | 20% off |
| Accessory discounts | 25% off | 25% off |
| Visit fee on covered devices | Free | Free |
| Free screen protector with every repair | ||
| Priority shipping on parts | Free | Free |
| Wholesale parts pricing | Parts at cost | Parts at cost |
| Wholesale accessory pricing | ||
| Priority scheduling | ||
| Same-day diagnostics | Priority | Priority |
| Remote guest service | Free | Free |
Every ATR One Plus plan includes all the paid benefits. Cancel anytime.
ATR One Plus · Earn 5 points per $1 on completed repairs
Covers 1 device. Perfect if you've got one phone or laptop you depend on. 20% off repairs and 25% off accessories.
Join IndividualATR One Plus · Earn 5 points per $1 on completed repairs
Covers 5 devices. The whole family — phones, tablets, laptops, all of it. 20% off repairs and 25% off accessories.
Join FamilyPick your plan above to join — secure checkout through Square. Cancel anytime. Your member QR code appears in My Account as soon as your membership is active.
ATR One Business Membership
ATR One is our membership for people who want their tech handled — priority service, real discounts, and free remote support whenever you need it.2
Every business starts on ATR One Free: earn 1 point for every $1 of a completed repair — 100 points = $5 toward repairs, accessories, and vouchers. ATR One Plus plans earn faster — 10 points per $1 on Business and Business Pro — and add every perk below, including wholesale pricing on parts.
ATR One Free costs nothing. You earn points on every completed repair or service, and you pay the visit fee when we come out.
ATR One Plus is the paid membership. Members pay no visit fee on covered devices, earn points faster, and save more on repairs and accessories.
Every guest is on ATR One Free automatically — nothing to join and nothing to pay. Upgrade to ATR One Plus in under a minute with our secure checkout whenever you’re ready.
Your ATR One member QR code lives in your My Account — nothing to carry and nothing to wait on. It is there the moment your membership is active.
At your visit, tap the member QR code in My Account to make it big and hold it up, or mention you're a member on the phone. Discounts apply automatically. Your technician can help you pull it up when we arrive.
Stuck on something? ATR One Plus members get free remote help — troubleshooting, setup, and tech questions answered without a service call.
Most lovedEvery time we repair your device, ATR One Plus members get a screen protector installed free — cut to fit your exact device on the spot.
Every repair, every time: 45% off on Business, and 50% off on Business Pro.
Cases, chargers, cables, and more: 55% off on Business, and 65% off on Business Pro.
Paid members get parts at cost — wholesale pricing on the parts your repair needs.
Jump to the front of the line. ATR One Plus members get scheduled first, every time.
When schedule allows, ATR One Plus members get priority same-day diagnostics. We come to you, fast. Repairs follow once parts arrive.
ATR One Plus members pay no visit fee on covered devices — the visit and the full diagnosis are included with the paid membership.
| Business | Business Pro | |
|---|---|---|
| Price | $49.99/mo | $99.99/mo |
| Covered devices | Up to 10 devices | Up to 25 devices |
| Reward points on completed repairs or services | 10 points per $1 | 10 points per $1 |
| Repair discounts | 45% off | 50% off |
| Accessory discounts | 55% off | 65% off |
| Visit fee on covered devices | Free | Free |
| Free screen protector with every repair | ||
| Priority shipping on parts | Free | Free |
| Wholesale parts pricing | Parts at cost | Parts at cost |
| Wholesale accessory pricing | ||
| Priority scheduling | ||
| Same-day diagnostics | Priority | Priority |
| Remote guest service | Free | Free |
| Point-of-sale setup at your business | ||
| Full IT management, including server setup | ||
| Business EIN required | Required | Required |
Every ATR One Plus plan includes all the paid benefits. Cancel anytime.
ATR One Plus · Earn 10 points per $1 on completed repairs
Covers up to 10 devices. All your business hardware covered — computers, printers, receipt printers, cash drawers, and more. 45% off repairs and 55% off accessories. We come out and set up your point of sale — Square, cash drawers, and your systems. We help with the setup; we do not process payments. Requires your business EIN at signup.
Join BusinessATR One Plus · Earn 10 points per $1 on completed repairs
Covers up to 25 devices. We handle all of your IT. Full tech management for your business, including server setup — you focus on running it. 50% off repairs and 65% off accessories. We come out and set up your point of sale — Square, cash drawers, and your systems. We help with the setup; we do not process payments. Requires your business EIN at signup.
Join Business ProPick your plan above to join — secure checkout through Square. Cancel anytime. Your member QR code appears in My Account as soon as your membership is active.
Join the team
Love fixing things? Tell us about yourself below.
Investor relations
Interested in where we're headed? Reach out through the form below.
Get in touch
Call 937-280-6243 or send a message below — we typically reply within the hour during business hours.
Support
Let's get your device working the way it should. Tell us what's wrong, and we'll help you find the best way to get it fixed.
Find out about service options and repairs, and see what you expect to pay.
Cracked screens, battery swaps, charging ports, cameras, and water damage recovery.
Common repairs starting at $37.99.
SSD upgrades, RAM installs, virus cleanup, display repair, and data rescue.
Common repairs starting at $50.99.
Display replacement, charging port repair, touch issues, and battery service.
Common repairs starting at $52.99.
Screen and battery service for smartwatches of all kinds.
Common repairs starting at $66.99.
To track the status of an existing repair, sign into your account and see the status.
Your repair moves through Request received, Diagnosed, Part ordered, Part on the way, On the way to you, Quality check, Complete, and Warranty active once it is covered.
You can check your coverage status in your account.
One year (365 days) from the date the repair was completed, for the original guest and the device listed on the repair invoice. The invoice or receipt is the proof of coverage.
It covers replacement parts we installed that fail because the part itself was defective, and the labor and workmanship of the specific repair on the invoice.
Tap Submit a Warranty Request on the Warranty page and fill out the form — tell us the device, the part or service under warranty, and what went wrong, and include the ticket number from your receipt if you have it. If the form will not load, call or text (937) 280-6243.
ATR One covers the devices on your plan — Individual 1, Family 5, Business 10, Business Pro 25. Members pay no visit fee or diagnostics on covered devices.
Guests: dispatch $15.99 just to get us there, non-refundable; diagnostics $35.99. Businesses: dispatch $35.99, diagnostics $65.99. ATR One members pay no visit fee or diagnostics on covered devices.
We come to you — no drop-off. Visits within 25 miles are covered by the dispatch fee; over 25 miles is an extra $1 per mile.
Yes — estimates are always free. Diagnostics is separate: $35.99 for guests, $65.99 for business.
Call or text (937) 280-6243, or send us a message and we will answer it plainly.
Support
Everything after the repair lives here — reach us, warranty, reviews, and your account.
Call, text, or send a message.
Membership billing runs through Square — manage it from your account.
Prefer to read the terms first? Read the warranty terms
Call or text (937) 280-6243 — or send a text
Hours: Mon–Fri 5:30 AM–10:00 PM · Sat 8:30 AM–9:00 PM · Sun 9:00 AM–5:00 PM
Legal
Last updated: October 15, 2026
Austin's Tech Repair Group ("we," "our," "us") respects your privacy. This policy explains what information we collect and how we use it.
Service records are kept for warranty and tax purposes. You may request a copy or deletion of your personal data at any time by contacting us at 937-280-6243.
Our intake forms are processed through our own secure system. We also use Calendly for scheduling, and Square and Shopify for payments — each provider handles data under its own privacy policy.
Questions about this policy? Call 937-280-6243 or email service@austinstechrepairgroup.com.
Legal
Last updated October 23, 2026
These Terms & Conditions govern repair services and website use for Austin's Tech Repair Group ("Company," "we," "us," or "our"), a sole proprietorship operating in the State of Ohio. By scheduling an appointment, submitting a repair request, or using this website, you ("Guest," "you") agree to these terms.
As a service company, we reserve the right to refuse service to anyone who is abusive, threatening, or disrespectful toward our team.
Legal
Last updated October 20, 2026
Austin's Tech Repair Group stands behind its work. Every standard repair includes a 1-Year Limited Warranty on the parts we install and the labor we perform, under the terms below.
Austin's Tech Repair Group reserves the right to refuse any warranty claim within reason.
Warranty
Something we repaired not working the way it should? Every repair we do carries our 1-year warranty on the parts we supplied and the labor we performed. Fill out this form and we will reach out — no need to call or text. Have your receipt handy if you can; the ticket number on it helps us pull up your repair fast.
Every part we install is covered by our 1-year warranty. Read the full warranty terms
Your warranty request is in. Your repair is covered by our 1-year warranty on the parts we supplied, and we will reach out to you to go over the next steps.
Legal
Austin's Tech Repair Group — State of Ohio, USA — Last updated October 23, 2026
PLEASE READ THIS DOCUMENT CAREFULLY. By scheduling an appointment, submitting a repair request, or handing us your device, you ("Guest," "you") authorize the services below and agree to these terms with Austin's Tech Repair Group ("Company," "we," "us," "our"), a sole proprietorship operating in the State of Ohio.
By requesting service, you authorize Austin's Tech Repair Group to:
You confirm that you own the device or have the owner's permission to authorize service on it. We service consumer and business electronics only; we do not service medical devices or equipment.
Except in cases of gross negligence or willful misconduct, you release Austin's Tech Repair Group, its owner, and its representatives from liability for claims or damages arising from the repair services, and you agree that our total liability is limited to the amount you paid for the service. We are not liable for incidental, indirect, or consequential damages, including loss of data, loss of use, or loss of business.
We will notify you when your repair is complete. Equipment left unclaimed for more than sixty (60) days after that notice will be considered abandoned and may be disposed of, recycled, or sold to recover costs, as permitted by Ohio law.
This Agreement is governed by the laws of the State of Ohio. Disputes will first be addressed through good-faith negotiation; if unresolved, they will be submitted to a court of competent jurisdiction in Greene County, Ohio. This document is the entire agreement between you and Austin's Tech Repair Group for repair services. If any provision is found unenforceable, the rest remain in effect.
Legal
Austin's Tech Repair Group — State of Ohio, USA — Last updated November 6, 2026
PLEASE READ THIS DOCUMENT CAREFULLY. By joining ATR One, you ("Member," "you") agree to these terms with Austin's Tech Repair Group ("Company," "we," "us," "our"), a sole proprietorship operating in the State of Ohio. This agreement covers your ATR One membership. Repair work itself is authorized and warranted under our Repair Authorization & Service Agreement and our 1-Year Limited Warranty, which are separate documents.
ATR One is a membership — not insurance and not a warranty.
Free membership: Anyone may join ATR One free. Free members earn rewards points — 1 point for every $1 spent with us — and 100 points take $5 off a future purchase or repair. Free membership does not include the paid plan benefits in Section 2.
Paid plans are ATR One Plus:
Business setup: On a business plan, we can come out and set up your point of sale for you — we set up Square, cash drawers, and your systems. Austin's Tech Repair Group is not a payment processing company: we help you set it up, and we do not process payments.
Covered devices: Plan benefits apply only to the devices covered under your plan. Your membership, your plan, and your covered devices are recorded on your guest account with us.
While your paid membership is active, you receive the following on your covered devices:
Paid plans are billed monthly through Square. We never take or store your card information — your payment method stays on file with Square.
Each membership period is 30 days, starting the day your plan is activated.
Your plan renews automatically at the end of each period, and the payment method you put on file with Square is charged for the next period. Your plan continues until you cancel it. To update your payment method, use the Manage Subscription link in your Square subscription emails.
You may cancel at any time, right in your account under Manage Membership — no call, text, or email to us is needed. To stop the next monthly charge, cancel at least 3 days before your next billing date. If a monthly payment has already gone through and you cancel within 4 days of that payment, that payment is refunded in full. Your benefits continue to the end of the current billing period.
ATR One is a membership offered as a courtesy by Austin's Tech Repair Group. It is a membership, not insurance and not a warranty.
This membership does not change our repair warranty. Every repair we perform carries our 1-Year Limited Warranty on the parts we install and the labor we perform, under that warranty's own terms. Membership neither extends nor limits the warranty, and the warranty neither extends nor limits this membership.
This Agreement is governed by the laws of the State of Ohio. Disputes will first be addressed through good-faith negotiation; if unresolved, they will be submitted to a court of competent jurisdiction in Greene County, Ohio. This document is the entire agreement between you and Austin's Tech Repair Group for the ATR One membership. If any provision is found unenforceable, the rest remain in effect.
By joining ATR One, you agree to be billed monthly through Square for the plan you select, and you confirm that you understand ATR One is a monthly subscription that renews each month until you cancel it.
Austin's Tech Repair Group
Austin Tyler Caudill, Owner
State of Ohio, USA — (937) 280-6243
Questions about this agreement? Email service@austinstechrepairgroup.com or call (937) 280-6243.
Services We Offer
Phones are the device most people live on, so a phone repair is about getting you back to normal without losing your photos, your apps, or your day. We come to you, diagnose the phone in person, and tell you plainly what is wrong before any part is ordered. Most phone work is screens, batteries, and charging ports, but we also handle cameras, speakers, buttons, back glass, and board-level faults that a screen swap will not fix.
A phone is glued together, with thin cables and a battery that has to be handled right. A rushed home repair can tear a cable, damage a connector, or leave a phone that looks fixed but loses touch or Face ID calibration. We test the screen, touch, charging, camera, and speakers before we leave, and the repair carries a 1-year warranty on parts we supply and on our labor.
Services We Offer
Tablets get used hard at home, at school, and at work, and they break in a different way than phones. The glass is bigger, the adhesive holds more, and a tablet screen job takes real time, about 3 hours for a tablet screen. We tape cracked glass first so it does not spread, check whether the tablet powers on and is backed up, and confirm the fault before ordering anything.
Big glass and strong adhesive are where home tablet repairs go wrong. Prying a tablet open without heat and patience cracks the display underneath, and a tablet that is not tested after the repair can leave you with dead touch in one corner. We take the time the job actually needs, test touch across the whole screen, and make sure it charges before we leave.
Services We Offer
Computers are where a slow machine, a dead screen, or a lost file turns into a work problem. We fix laptops and desktops of all kinds, at your place. We start by finding whether the fault is hardware, software, or both, because replacing a part will not fix a software problem, and reinstalling software will not fix a failing drive.
A computer repair is only worth doing if the machine is actually better when we leave. That means testing after the upgrade, checking that your files and programs are still there, and telling you honestly when a manufacturer repair is the better option for the same price. We do not guess at parts, and we do not leave a machine half working.
Services We Offer
Game consoles fail in ways that look like a software problem but are usually hardware: overheating, a disc drive that will not read, or an HDMI port that has been knocked loose. We diagnose the console properly first, because a console that overheats needs a fan and cleaning, not a new hard drive, and a console that will not read discs needs the drive checked, not a reset.
Consoles are packed tight, with small connectors and heat that builds up fast. Opening one without the right tools can damage the board or the drive, and a console that is put back together without testing will fail again the first time it gets hot. We test the console under load before we leave, so it plays, reads discs, and stays cool.
Services We Offer
Smartwatches are small, and every repair on one is fiddly. Screens crack, batteries stop holding a charge, and charging stops working when the contacts wear. We handle smartwatches of all kinds, and we are honest up front when a watch is too small or too sealed to repair well, instead of taking it apart and hoping.
The size is the whole problem with watches. Tiny screws, glued parts, and seals that are hard to restore once opened mean a home repair can easily lose a part or crack a small screen. We work on a bench with the right tools, test the screen, touch, charging, and pairing with your phone, and tell you before we start if the repair is not worth doing.
Services We Offer
A website for a business is not a brochure, it is how guests find you, call you, and book you. We build small business websites, from a simple site up to a site with booking and contact forms and an online store, and we handle design, setup, and launch for you. You do not have to learn a builder, chase a domain, or figure out why a form is not sending.
A half-finished website costs real guests, and a site with a broken form or a wrong phone number is worse than no site at all. We build it end to end, check that the phone number, the forms, and the booking all work, and show you how to update it. It is built for your business, not an agency template with an agency price tag.
Services We Offer
Network installs are about making Wi-Fi and wired internet work everywhere in a home or small business, not just next to the router. We hook up and configure routers, switches, and Wi-Fi access points, and we verify everything working end to end before we leave. If a room has no signal, a device keeps dropping, or a new office needs a full setup, that is the job.
Network gear fights itself when it is guessed at. Two routers, a bad setting, or an access point in the wrong spot can leave one room dead while the rest works fine. We configure it as one system and test every room, so you are not left restarting a router every day. We are not an internet service provider, but we can recommend a provider and plan and make everything on your side of the connection work.
Services We Offer
Internet cabling is the physical work behind a reliable connection: running Ethernet cable through a home or small business, terminating it properly, and testing it. Wired connections do not drop the way Wi-Fi does, which is why offices, gaming setups, and home offices still need them. We run clean, finished cable, not loose wire across a floor.
Cabling fails quietly when it is not tested. A bad termination looks finished but drops the connection, and finding it later means opening walls again. We test every run before we leave, finish the wall plate, and confirm the connection works at the device, not just at the router.
Services We Offer
Some technology does not need fixing — it needs explaining. Our one-on-one classes happen right at your home, on your own devices. We sit down with you, hands on, and show you how your tech works, one question at a time. We don’t just fix — we are also a walking, talking user guide.
A class is one on one, at your home, on the device you actually use every day — not a classroom and not a video call. You bring the questions you have been saving up, we work through them together until they make sense, and you practice while we are there so it sticks. Classes are booked like any other visit, in a 2-hour arrival window.
One-on-one help is $25 per hour — the whole hour, right at your home. That covers setup help, troubleshooting guidance, and teaching: we set your electronics up, turn them on, show you how to use them, and stay as long as you need, booked by the hour. A $15 visit fee covers the trip to you, charged separately from the hourly time.
Book a One-on-OneToo far for a visit, or need help sooner? Book the same one-on-one as a Virtual One-on-One — we meet on your screen instead of at your door. Pick Virtual when you book, and when your session time comes, open your Virtual One-on-One page and type the code your associate gives you.
Back to Services We OfferPick a package and book it like any one-on-one visit — at your home, on your own device. Time is $25 an hour, booked by the hour, and every package starts at $25 for the first hour. The $15 visit fee covers the trip to you; it is charged once, separately, when you book — it is never added into the hourly price. ATR One Plus (paid) members pay no visit fee on covered devices.
Phone, tablet, computer or console out of the box and set up right — accounts signed in, ready to use.
From $25 · $25 an hour
BookWe find the dead spots, check your router, and get the whole home covered.
From $25 · $25 an hour
BookA slow computer cleaned up: junk off, updates on, start-up trimmed.
From $25 · $25 an hour
BookPatient one-on-one help with a phone or tablet — video calls, photos, passwords — at your pace.
From $25 · $25 an hour
BookPoint of sale, printers, Wi-Fi and the rest of your devices, set up for your shop or office.
From $25 · $25 an hour
BookSome help does not need a visit at all. Our free Help Guides walk through the problems people ask us about most — spotting scams, a phone that says storage is full, Wi-Fi dead spots, a printer that won’t print, moving to a new phone, and backing up photos — in plain words, step by step. And every guide ends with the same offer, if you would rather have company while you do it.
Read the Help GuidesOne-on-One, from anywhere
The same one-on-one help, over the internet. Your associate can see your screen and help you right on your own device — while you watch, on your device, the whole time.
Computer
Windows or Mac — we can see your screen and work on it with you, like sitting right beside you.
Android phone or tablet
We can see your screen and work on it with you, the same as a computer.
iPhone or iPad
It works here too — you just tap one Share button and we can see your screen. Apple keeps touch control with you (no company’s tool can take over an iPhone), so we watch, talk, and guide you through every tap.
A session works like a phone call, on your screen. We can talk, type messages, see your screen, and see your camera only if you turn it on. Your mic and camera start off — nothing is live until you allow it, and you can mute or stop either one at any time.
Nothing is installed on your device: on a computer or Android, a small helper runs just for the session and is gone when the session ends — no program is left behind.
A session code is 6 numbers. ATR One members: your member key works too — it is yours alone, tied to your account, and virtual sessions are free with it.
Your ATR One member key:
Your first hour is $25, paid now through Square. It is non-refundable — it pays for our time and effort, even if the issue is not solved. Time after the first hour is $25 an hour, and we will always tell you the total first.
Your code is good. One agreement first, in plain words:
No code yet? A virtual session starts with a booking:
Virtual sessions are booked like any One-on-One, at $25 an hour — the first hour is paid when you connect, and there is no visit fee. ATR One members use their key and pay nothing.
For education
Device repair and tech support for schools, teachers, and students across the Miami Valley — we come to you, so a broken device never eats a school day.
Chromebooks, laptops, and tablets repaired with a written estimate first, a signed authorization before work begins, and a 1-year warranty on parts and labor.
The computers, printers, and networks a school office runs on — repaired, set up, and kept working on site, so the front office never stops.
A student’s phone, tablet, or laptop repaired like anyone else’s — and one-on-one classes that teach the tech instead of just fixing it.
Our one-on-one classes happen on the device you actually use, one question at a time: learning to code step by step, making a website of your own, or getting comfortable with a phone, tablet, or computer. For a classroom, a teacher, or a student who wants to go further, it is the same patient teaching we bring to every visit.
See One-on-One Classes Talk to Us
Pricing for your school
Every job is quoted in the open before anything starts — tell us what your school runs on and we will put a price on it.
For healthcare
The office technology around care, kept running: front-desk and check-in computers, office workstations, printers, networks, and payment stations — repaired and set up at your office.
The computers your front desk greets patients on — repaired and configured on site, in a 2-hour arrival window, so check-in never backs up.
Office printers, Wi-Fi and networks, and card-payment stations — the everyday machines an office cannot run without, set up and kept working.
Every job starts with a written, itemized estimate on paper before work begins, and every repair carries our 1-year warranty on parts and labor.
We handle the office technology — the computers, printers, and networks around the care. We do not repair medical devices or medical equipment.
Talk to Us Start a Service
Pricing for your office
Every job starts with a written, itemized estimate on paper before work begins — tell us what your office runs on and we will put a price on it.
For government
Device repair, office technology, and IT support that local government offices can outsource to a local business — one call, on site, no runaround.
Computers, phones, tablets, and printers repaired with a written estimate first and a 1-year warranty on parts and labor — the price agreed up front is the price on the receipt.
Networks, workstations, and office setups handled on site — the support a small office needs, without an IT department on staff.
Work is quoted job by job, in the open, before anything starts — no long-term contract required to call us, and the same local team every time.
Pricing for your office
Work is quoted job by job, in the open, before anything starts — tell us what your office runs on and we will put a price on it. No long-term contract required to call us.
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